Tracking Order
Track Your Order
Follow your order from made-to-order production to delivery.
Look for the Kenus and Garments shipping confirmation sent after your package leaves the fulfillment facility.
Select the tracking link in the email to see the latest carrier updates and estimated delivery date.
If your order was split into multiple packages, each shipment may have its own tracking link.
It can take up to 24 hours after the shipping confirmation for the first carrier scan to appear. During handoffs between international and local carriers, updates may also pause temporarily.
Still in production?
Most made-to-order products require 2–5 business days for fulfillment before shipping. This production time is separate from transit time. Holidays, larger orders, stock interruptions, or quality checks may extend the estimate.
Can’t find your tracking email?
Check your spam, junk, and promotions folders and search for “Kenus and Garments.” You can also view the order-status page from your original order-confirmation email.
Request tracking helpInclude your order number and the email address used at checkout. We respond within 24 hours.
Order is past the estimated delivery date
Allow three additional business days, review the tracking history, check around the delivery location, ask household members or neighbors, and contact the final-mile carrier. If the package still has not arrived, email us so we can investigate.
Lost-in-transit issues must be reported within 30 days after the estimated delivery date.
Tracking says “Delivered”
Check mailrooms, porches, side doors, parcel lockers, household members, and neighbors. Contact the carrier and ask for delivery confirmation or location details. A package with a delivered scan is not treated by our fulfillment provider as lost in transit, so a complimentary replacement is not guaranteed.
Need help?
Email kenusandgarments@gmail.com with your order number. We respond within 24 hours.
Last updated: September 17, 2026