Shipping & Delivery Policy
Shipping Information
Made for you, then sent your way. Many Kenus and Garments products are produced only after you order, helping us avoid unnecessary inventory and waste.
Most orders require 2–5 business days for production before they ship. Delivery estimates are not guarantees and may change during holidays, high-volume periods, stock interruptions, severe weather, customs processing, or carrier delays.
Estimated timing
Express or carrier-calculated services may appear at checkout when available. The checkout estimate is the best estimate for your specific products and destination. Business days exclude weekends and holidays.
Shipping cost
Shipping charges are calculated and displayed at checkout based on the products in your cart, package size and weight, delivery destination, and available shipping method. If a promotion offers free shipping, the discount will be shown at checkout.
Tracking your order
When a shipment leaves the fulfillment facility, we’ll send a shipping confirmation to the email address used at checkout. Tracking may take up to 24 hours to begin updating. If your order is sent in more than one package, you may receive separate tracking links.
Split shipments
Items in one order may arrive separately. Products may require different packaging or may be produced at different fulfillment locations. A split shipment is normal and does not mean part of your order is missing.
Address changes
Review your address carefully before placing an order. Contact us immediately at kenusandgarments@gmail.com if you notice an error. We may be able to update the address before shipment, but changes are not guaranteed. Once an order has shipped, we cannot reroute or recall it.
If a package is returned because the address was incomplete or incorrect, unclaimed, refused, or not collected, a new shipping fee may be required before it can be sent again. Returned packages must be claimed promptly; unclaimed Printful returns are generally held for only 30 days after notice.
International orders, customs, and duties
International shipments may be subject to customs duties, import taxes, or handling fees imposed by the destination country. Unless checkout specifically states that duties are prepaid, the recipient is responsible for these charges. Customs processing can delay delivery. Refusing or failing to claim a shipment does not automatically qualify it for a refund, and reshipping costs may apply.
Late, lost, or delivered-but-missing packages
If the estimated delivery date has passed, allow three additional business days, review the tracking page, check with household members or neighbors, and contact the final-mile carrier. Then email us so we can investigate.
Packages believed to be lost in transit must be reported to us no later than 30 days after the estimated delivery date. If tracking shows “Delivered” but the parcel cannot be found, contact the carrier immediately. A delivered scan is not treated by the fulfillment provider as a lost-in-transit event, so a complimentary replacement is not guaranteed.
Where we currently ship
We ship to most destinations supported by our fulfillment network. Availability can change because of legal restrictions, sanctions, safety conditions, or carrier limitations. If a destination is unavailable, checkout may prevent the order or we may contact you to cancel and refund it.
Need help?
Email kenusandgarments@gmail.com with your order number. We normally respond within 24 hours.
Last updated: September 17, 2026