Estimated delivery combines production and shipping. Most products take 2–5 business days to make. Standard shipping is typically 3–4 business days within the U.S. and Canada and 5–20 business days for international shipments after production. Your checkout and tracking-page estimates are the best guide for your order.

Your product is made specifically for you. An order may remain in production throughout the estimated fulfillment window. Most products are completed in 2–5 business days, although certain product types, large orders, holidays, stock changes, or quality checks can require more time.

We’ll email tracking information after the shipment leaves the facility. Tracking can take up to 24 hours to activate. Check your spam or promotions folder if you do not see the email.

Not always. Products may use different packaging or ship from different fulfillment locations. Separate packages will have separate tracking information when available.

Email kenusandgarments@gmail.com immediately. We can only request changes while the order remains eligible. Once production has started, the product usually cannot be changed or canceled. Once shipped, the delivery address cannot be changed by us.

Because Printful-fulfilled products are made to order, we do not accept returns or exchanges for buyer’s remorse, an incorrect size or color selected by the customer, or a change of mind. Please review the product description and size guide before ordering. We will make it right if your item arrives damaged, defective, or misprinted, subject to the claim requirements in our Return Policy.

Contact us within 30 days of delivery at kenusandgarments@gmail.com. Include your order number, a description of the issue, and clear photos showing the entire item and the problem. If the claim is approved, we’ll arrange a replacement or refund. Do not mail the item anywhere unless we send return instructions.

Made-to-order items cannot be returned or exchanged because the wrong size or color was selected. Please use the size guide on the product page before checkout. If the item you received does not match the size or color on your order confirmation, contact us because that may qualify as a fulfillment error.

Wait three business days after the estimated delivery date, check tracking, and contact the carrier. If it still has not arrived, email us. Lost-in-transit claims must reach us within 30 days after the estimated delivery date.

Check the delivery location, household members, neighbors, and the final-mile carrier. Ask the carrier for delivery confirmation or GPS details when available. Because a delivered scan is not considered lost in transit by our fulfillment provider, a complimentary replacement is not guaranteed.

Possibly. International orders may incur charges set by the destination country. Unless checkout states that duties are prepaid, the recipient is responsible for them. We cannot control customs delays or fees.

Orders are routed through Printful’s global fulfillment network. The production location depends on product availability, destination, capacity, and the technique required. We cannot promise that every item will be produced domestically.

Email v and include your order number. We normally respond within 24hrs.